Policies


Service Fee
Ticket purchases, including online and phone orders, may be subject to a per-ticket transaction service fee.  Tickets purchased with cash or check are not subject to these transaction service charges.  Fees for Mason Street Warehouse season tickets may be applied per series, not per individual ticket.

Mailing Fee
When requested, tickets may be mailed to you for a $2.50 per order (not per ticket) processing ​fee. Otherwiseall tickets will be held at the Saugatuck Center for the Arts Box Office - Will Call, at no additional charge.

Accessability Statement
The first row of seating in the theatre can be accessed without any stairs. Please call the box office to reserve your seats if you use a walker, cane, wheelchair, or have any other accessibility issue so that we may ensure you are comfortable in the theatre. 

No Refunds or Exchanges
The Saugatuck Center for the Arts and Mason Street Warehouse has a no refund or exchange policy. 

Late Seating
Performances begin promptly. Latecomers will be seated at the House Manager’s discretion, possibly not until intermission.